Customer Care

A lifetime commitment

The bond we establish with you should endure for as long as you own your Van Metre Home. That's why, from the time you sign your sales contract through the full warranty period on your home, our Customer Care team is always at your service. Each community has a Customer Care Advocate who will be your liaison with Van Metre, there to champion your point of view. They are merely a phone call or email away, or you can request an appointment through our website.

Our My Service program

During the first year of your warranty, Van Metre's My Service program speeds requests to resolve any issues that may arise. In addition, by scheduling a Warranty Appointment at the eleven month mark, we make sure to capture any service that needs to be performed prior to warranty expiration, including one-time drywall repairs.

For more than 60 years, Van Metre has been building homes, and trust.

CUSTOMER CARE TEAM

Jenn Keesling

Jenn Keesling

  • Evermont Trace
  • Preserve at Westfields
  • Willowsford
  • Out of Warranty Arcadia Communities Homes

 

Rebecca Leach

Rebecca Leach

  • Bull Run
  • Eastview
  • Eastview II
  • Estates at Cedarwood
  • Fox Knoll
  • Gateway Commons
  • Meadowbrook Farm
  • Park Pointe
  • Park Glen
  • West Park
  • Older Communities
Christina Mays Customer Care

Christina Mays

  • Brambleton - Birchwood
  • Crest of Alexandria
  • Downtown Brambleton
  • Lofts at Village Walk
  • Stone Mill Corner
Toun Bashorun

Toun Bashorun

  • Brambleton - Berkshire
  • Brambleton - Brixton
  • Brambleton - Townsend
  • Chase
  • Fieldstone
  • Liberty
  • Sunberry
  • Tanglewood

Warranty Videos

  • Warranty Overview - Full Video
    Warranty Overview - Full Video
    Key Warranty Information from Van Metre Homes
  • 1. Warranty Overview
    1. Warranty Overview
  • 2. My Service
    2. My Service
  • 3. Appliance Registration
    3. Appliance Registration
  • 4. Windows
    4. Windows
  • 5. HVAC
    5. HVAC
  • 6. Paint Touch Up Kit
    6. Paint Touch Up Kit
  • 7. Cabinets
    7. Cabinets
  • 8. Carpets
    8. Carpets
  • 9. Lead Walk
    9. Lead Walk
  • 10. Mailbox Keys
    10. Mailbox Keys
  • 11. Trash Cans
    11. Trash Cans
  • 12. Driveway
    12. Driveway
  • 13. Starter Lawn
    13. Starter Lawn
  • 14. Winterize Hose Bibs
    14. Winterize Hose Bibs
  • 15. Garage Door Openers
    15. Garage Door Openers
  • 16. Seasonal Maintenance
    16. Seasonal Maintenance
  • 17. Maintenance Reminders
    17. Maintenance Reminders
  • 18. Sealing Countertops
    18. Sealing Countertops
  • 19. Doors and Locks
    19. Doors and Locks
  • 20. Electrical Troubleshooting
    20. Electrical Troubleshooting
  • 21. Hometeam Pest Defense
    21. Hometeam Pest Defense
  • 22. While You Are Away
    22. While You Are Away
  • 23. Door Framing
    23. Door Framing
  • 24. Avid Survey
    24. Avid Survey
  • 25. Maintenance Checklist
    25. Maintenance Checklist

How To Videos

  • How To: Winterize Your Hose Bibs
    How To: Winterize Your Hose Bibs
    Van Metre's Resident Home Expert, Casey Fauver, walks you through homeowner "how to" videos.

    Watch as Casey shows you how to winterize your hose bibs.
  • How To: Use Emergency Gas Shutoff
    How To: Use Emergency Gas Shutoff
    Van Metre's Resident Home Expert, Casey Fauver, walks you through homeowner "how to" videos.

    Watch as Casey shows you how to use your emergency gas shutoff.
  • How To: Use Emergency Water Shutoff
    How To: Use Emergency Water Shutoff
    Van Metre's Resident Home Expert, Casey Fauver, walks you through homeowner "how to" videos.

    Watch as Casey shows you how to use your emergency water shutoff.
  • How To: Care For Your Hardwood Floors
    How To: Care For Your Hardwood Floors
    Van Metre's Resident Home Expert, Casey Fauver, walks you through homeowner "how to" videos.

    Watch as Casey shows you how to care for your hardwood floors.
  • How To: Light The Pilot Light
    How To: Light The Pilot Light
    Van Metre's Resident Home Expert, Casey Fauver, walks you through homeowner "how to" videos.

    Watch as Casey shows you how to light the pilot light.
  • How To: Change Your HVAC Filter
    How To: Change Your HVAC Filter
    Van Metre's Resident Home Expert, Casey Fauver, walks you through homeowner "how to" videos.

    Watch as Casey shows you how to change your HVAC filter.
  • How To: Manage Your Humidifier
    How To: Manage Your Humidifier
    Van Metre's Resident Home Expert, Casey Fauver, walks you through homeowner "how to" videos.

    Watch as Casey shows you how to manage your humidifier.
  • How To: Seal Your Granite Counters
    How To: Seal Your Granite Counters
    Van Metre's Resident Home Expert, Casey Fauver, walks you through homeowner "how to" videos.

    Watch as Casey shows you how to seal your granite counters.
  • How To: Create A Spring Checklist
    How To: Create A Spring Checklist
    Van Metre's Resident Home Expert, Casey Fauver, walks you through homeowner "how to" videos.

    Watch as Casey shows you how to create a spring checklist.
  • How To: Care For Your Fireplace
    How To: Care For Your Fireplace
    Van Metre's Resident Home Expert, Casey Fauver, walks you through homeowner "how to" videos.

    Watch as Casey shows you how to care for your fireplace.
  • How To: Care For Your Garbage Disposal
    How To: Care For Your Garbage Disposal
    Van Metre's Resident Home Expert, Casey Fauver, walks you through homeowner "how to" videos.

    Watch as Casey shows you how to care for your garbage disposal.
  • How To: Seal Your Grout
    How To: Seal Your Grout
    Van Metre's Resident Home Expert, Casey Fauver, walks you through homeowner "how to" videos.

    Watch as Casey shows you how to seal your tile grout.
  • How To: Create A Fall Checklist
    How To: Create A Fall Checklist
    Van Metre's Resident Home Expert, Casey Fauver, walks you through homeowner "how to" videos.

    Watch as Casey shows you how to create your fall checklist.
  • How To: Care For Your Lawn
    How To: Care For Your Lawn
    Van Metre's Resident Home Expert, Casey Fauver, walks you through homeowner "how to" videos.

    Watch as Casey shows you how to care for your lawn.
  • How To: Manage Your Dehumidifier
    How To: Manage Your Dehumidifier
    Van Metre's Resident Home Expert, Casey Fauver, walks you through homeowner "how to" videos.

    Watch as Casey shows you how to manage your dehumidifier.
  • How To: Reset Your GFI Outlet
    How To: Reset Your GFI Outlet
    Van Metre's Resident Home Expert, Casey Fauver, walks you through homeowner "how to" videos.

    Watch as Casey shows you how to reset your GFI outlet.
  • How To: Adjust Your Dampers
    How To: Adjust Your Dampers
    Van Metre's Resident Home Expert, Casey Fauver, walks you through homeowner "how to" videos.

    Watch as Casey shows you how to adjust your dampers.

Contact Customer Care

Phone

703-348-5806

After Hour Emergencies:

703-348-5805