The Customer Care Team

Once you purchase a new home, you will be assigned a Customer Care Ambassador who will be your point person for any questions or concerns you have throughout the entire build process and thereafter. Your Ambassador will be available to assist you Monday-Friday, 8am-5pm by phone or email. If you are seeking assistance and don't see your community listed below, please contact a Customer Care Service Concierge.

Jenn Keesling

Director of Customer Experience

Rebecca Leach

Customer Care Ambassador

  • Glenmore Farm
  • Hartland
  • Heritage at Marshall
  • Hillside at Broadlands
  • Liberty
  • Meadowbrook Farm
  • Prosperity Plains
  • Preserve at Westfields
  • West Park

Hannah Sweede

Customer Care Ambassador

  • Birchwood at Brambleton
  • Crest of Alexandria
  • Demott & Silver
  • Downtown Brambleton
  • Goose Creek Village
  • Lake Frederick
  • Robinson Manor
  • Robinson Village
  • Signature at Broadlands
  • Stone Mill Corner
  • Valley View

Arvin Barrera

Customer Care Service Concierge

Cassidy Luther

Customer Care Service Concierge

Lillian Rose

Junior Customer Care Ambassador 

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