Customer Care

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A Lifetime Commitment

The bond we establish with you should endure for as long as you own your Van Metre Home. That's why—from the time you sign your sales contract through the full warranty period on your home—our Customer Care team is always at your service. Each community has a Customer Care Ambassador who will be your liaison with Van Metre, there to champion your point of view. They are merely a phone call or email away, for anything you need. Continue reading for services provided to our homeowners.

Are you an existing homeowner? Click here.

Our Service Program

During your first year, we are proud to offer our Service program which gives you the opportunity to address non-emergency items, at the 60-day and 11-month mark. At your 11-month service, we will address your one-time drywall adjustments.

Emergency Services

In the case there is a mechanical emergency that requires immediate assistance, we have a 24/7 hotline that will help get you the service you need. If you're a current homeowner seeking emergency service, please call (703) 348-5805

Dedicated Customer Care Ambassadors

Once you purchase a new home, you will be assigned a Customer Care Ambassador who will be your point person for any questions or concerns you have throughout the entire build process and thereafter. Your Ambassador will be available to assist you Monday-Thursday, 8am-5pm and Friday 8am-3pm by phone or email.

Meet our Customer Care Ambassadors

Home Care Tips & Tricks

Keeping up with home maintenance can be tough—especially after you've settled in! That's why we've built a knowledge hub of home care tutorials that can help you complete even the hardest of tasks. We've also established a Customer Care newsletter that keeps you up-to-date on seasonal maintenance requirements. 

Access the Knowledge Hub

Handyman Services

We understand the little things that come up when you first move into your new home which is why we’re excited to offer our new homeowners handyman services provided by Van Metre Design+Build.

Contact us to learn more


43045 Van Metre Drive,
Suite 200
Ashburn, VA 20148


Customer Care - (703) 348-5806

Emergency Service -(703) 348-5805


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