Customer Care

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A Lifetime Commitment

The bond we establish with you should endure for as long as you own your Van Metre home. That's why—from the time you sign your sales contract through the full warranty period on your home—our Customer Care team is always at your service. Each community has a Customer Care Ambassador who will be your liaison with Van Metre, there to champion your point of view. They are merely a phone call or email away, for anything you need. Continue reading for services provided to our homeowners.

Our Service Program

During your first year, we are proud to offer our Service program which gives you the opportunity to address non-emergency items, at the 60-day and 11-month mark. At your 11-month service, we will address your one-time drywall adjustments.

Emergency Services

In the case there is a mechanical emergency that requires immediate assistance, we have a 24/7 hotline that will help get you the service you need. If you're a current homeowner seeking emergency service, please call (703) 348-5805

Dedicated Customer Care Ambassadors

Once you purchase a new home, you will be assigned a Customer Care Ambassador who will be your point person for any questions or concerns you have throughout the entire build process and thereafter. Your Ambassador will be available to assist you Monday-Thursday, 8AM-5PM and Friday 8AM-3PM by phone or email.

Meet our Customer Care Ambassadors

Home Care Tips & Tricks

Keeping up with home maintenance can be tough—especially after you've settled in! That's why we've built a Knowledge Hub of home care tutorials that can help you complete even the hardest of tasks. We've also established a Customer Care newsletter that keeps you up-to-date on seasonal maintenance requirements. 

Access the Knowledge Hub

For Current Homeowners

At Van Metre Homes, we stand behind our work and have established a comprehensive service program to handle your warranty needs for your new home. Our service program covers the non-emergency items that may arise during your first year. We offer these appointments at the 60-day and 11-month marks. At the 11-month mark, we will contact you to set up your one time drywall adjustment.

Our Customer Care team will contact you ahead of time to schedule these inspections. During the inspection, your community's Construction Manager will review your concerns and detail work to be done by our trade partners. Once the inspection has occurred, we will follow-up with a workday to be scheduled Monday-Friday between 8:00AM and 4:00PM. Before your inspection, be sure to complete your Warranty Request Form and submit it through the form below.

If you have any questions or would like to speak to our team, please call (703) 348-5806 or visit the Message Center in Van Metre Life. For emergency assistance, please contact (703) 348-5805

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