AVID RATINGS AND PROFESSIONAL BUILDER MAGAZINE PRESENT VAN METRE HOMES WITH 2008 AVID AWARD FOR BEST CUSTOMER EXPERIENCE FOR 100-499 CLOSINGS
Burke, VA – Released October 14th, 2008
AVID Ratings and Professional Builder magazine have announced the winners and finalists of the AVID Awards™ for best customer experience in the home building industry. Van Metre Homes, with headquarters in Burke, Virginia, has been recognized with the AVID Award, Best Customer Experience for 100-499 closings in the United States.
Now in its sixth year, The AVID Awards presented by Professional Builder are the leading industry-sponsored awards honoring the best builders in the United States for delighting homeowners. According to survey respondents, 93.5 percent of Van Metre Homes’ homebuyers are willing to recommend the builder to family and friends.
Van Metre Homes’ top areas in customer experience are:
Number of walk-through items corrected
Home was clean & ready
Time until closing
Perception of walk-through items
Provided wide selections
The winners and finalists of the 2008 AVID Awards presented by Professional Builder will be published in the November 2008 issue of Professional Builder magazine. AVID Awards presented by Professional Builder include the AVID Cup, which recognizes the No. 1 builder in North America; AVID Diamond Award, which recognizes the No. 1 builder in the United States; the AVID Award for builders with more than 500 closings, the AVID Award for builders with 100-499 closings, and the AVID Award for top builders in a local market. Winners and finalists are determined by AVID Ratings and for the 2008 program a total of 149 client builders and 254 of Phoenix market builders surveyed.
AVID Ratings is a full-service customer loyalty management firm, providing enterprise customer loyalty research, organizational strategies, employee training, and proprietary solutions to the home building industry. Surveying over 400 homebuilding companies throughout the United States and Canada, AVID Ratings maintains the largest homebuyer satisfaction database in the industry. AVID Ratings assesses homebuyers’ experience and then provides focused business solutions and training programs to improve referrals, margins, and long-term customer loyalty. For more information, visit www.avidratings.com.
Contact: Krista Peterson, Director of Marketing and Design Center, Van Metre Homes, 703-723-2800 or kpeterson@vanmetrehomes.com