Customer Care - Van Metre Homes
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Customer Care

We want the bond we establish with you to endure for as long as you own your Van Metre Home. Our commitment to enhancing your home buying experience has earned us honors from our customers, through Avid Ratings. This year Van Metre Homes won the Avid Benchmark Award for the Southeast region, for customer satisfaction scores in the top 25% of all builders nationwide.

At settlement, you will meet your Customer Care Advocate, who will be your champion through your warranty period and beyond. Our Customer Care website makes it easy to schedule warranty appointments to resolve any issues that may arise over time. Additionally, our scheduled 11-Month Warranty Appointment ensures that we capture all items before your warranty expires. You can rely on us. That is why, for 60 years, Van Metre has been building trust and homes.

To contact Customer Care please email customercare@vanmetrehomes.com or call us at 703-348-5806.

For After Hours Emergencies Only Please Call 703-348-5805

 

Warranty Videos:

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Customer Care How To Videos:

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